Article ID : 00114492 / Concluding Modified : 11/04/2022

Casting from mobile devices or computers to the Boob tube fails.

Each of these steps represents a possible solution to this issue, check to see if the issue is resolved later completing each step

Important: For Google Tv set™, the cast function will be invalid if setting up with Bones TV mode.

    1. Brand certain that your device and the TV are connected to the same habitation network.
    2. Brand sure the Chromecast built-in orGoogle Cast Receiver app is not disabled.
      1. Open theSettings screen. How to access Settings
      2. The adjacent steps will depend on your TV menu options:
        • SelectApps — See all apps— Testify system apps — Chromecast built-in orGoogle Cast Receiver — Enable. (Android™ nine or later)
        • SelectApps — Chromecast built-in orGoogle Cast Receiver —Enable. (Android 8.0 or before)
    3. Clear data on Bandage function apps, Android Organisation WebView and Chromecast built-in.
      1. Open theSettings screen. How to admission Settings
      2. The next steps will depend on your TV menu options:
        • SelectApps — See all apps— Show system apps — Cast role apps — Clear information — OK. (Android 9 or afterward)
        • SelectApps—Cast function apps — Clear data — OK. (Android 8.0 or earlier)
        NOTES:
        • Do the same for Android Arrangement WebView andChromecast congenital-in also.
        • For Cast function apps, refer to: https://world wide web.google.com/chromecast/built-in/apps/
    4. Reset the Idiot box.
      Annotation: For how to reset the TV, refer to: How to restart (reset) an Android Television™/Google TV?
    5. Restart the device.
      For a mobile device, temporarily turn off the mobile device, and wait approximately ane minute before turning it back on.
    6. Update the TV to the latest software.
      For how to update, refer to: How do I perform a Software (Firmware) update for my Android Television receiver/Google Idiot box?
    7. Use the following procedure to uninstall updates for Android System WebView andChromecast built-in. After uninstalling the updates, reset the TV and update these ii apps to the latest version.
      1. Open theSettings screen. How to admission Settings
      2. The side by side steps will depend on your Telly menu options:
        • SelectApps — See all apps— Evidence organisation apps — Android Organization WebView — Uninstall updates — OK. (Android nine or after)
        • Select Apps — Android Organization WebView — Uninstall updates — OK. (Android 8.0 or earlier)
      3. Do the aforementioned for Chromecast built-in likewise.
      4. Later on uninstalling the updates, reset the Telly.
      5. Update the ii apps above to the latest version from the Google Play shop.
    8. From My Apps in the Google Play Storeapp, update all of the apps installed in the Boob tube to the latest version.
    9. Make certain that your device and the TV have the correct time settings.
      To fix the engagement and time of the Idiot box, refer to the following: How to conform the date and time
    10. For mobile device only:Stop the Chromecast-enabled (Google Cast-enabled) app on the mobile device, and restart it.
      NOTE: For details on how to terminate and restart apps, refer to the instructions transmission of your mobile device.
    11. Restart the wireless router. (Unplug the router, and wait approximately ane infinitesimal before reconnecting the power.)

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